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KFF Marianna: Outreach Specialist
KFF: Outreach Specialist

KIDS FOR THE FUTURE

OUTREACH SPECIALIST

JOB DESCRIPTION

 JOB SUMMARY:

Initiates and maintains direct communications with business, profession, social, charitable, public, religious, and private organizations to market the clinic services to the community. Works closely with professional staff for patient monitoring and coordination of services. Interacts with patient family unit for scheduling of family psychotherapy appointments and maintains direct contact for changing family dynamics. Monitors the daily well-being of patients and identifies need for social intervention if necessary. Keeps in contact with DCFS as necessary to monitor on-going services to patients and families at risk. Assists in the investigation of absences of patients and remedies problems when appropriate. Facilitates patient access to community resources. Assists families with social service forms and paperwork.

CORE COMPETENCIES:

  1. Caring communication with children and families.
  2. Skilled in following instructions.
  3. Effective documentation skills

ESSENTIAL JOBS FUNCTIONS:

  1. Initiates and maintains relations with various business, professional, social, charitable, public, religious, and private organizations to market clinic services to the community.
  2. Works closely with professional staff, particularly the Clinic Director, for patient
    monitoring and coordination of services.
  3. Interacts with patient family unit for scheduling of family psychotherapy appointments and maintains direct contact for changing family dynamics.
  4. Monitors the daily well-being of patients and identifies need for social intervention if needed.
  5. Keeps in contact with DCFS as necessary to monitor on-going services to patients and
    families at risk.
  6. Investigates patient absences and follows up, as needed.
  7. Maintains all clinic forms related to attendance/enrollment.
  8. Assist in classroom when needed and assists ECDS/ECDT with paperwork for parents.
  9. Assist office staff with answering telephones.
  10. Act as an advocate between clinic and parents by providing transportation to various agencies and scheduling doctor’s appointments.
  11. Maintains adequate list of community resources and facilitates patient access to them, including food, clothing, school programs, vocational opportunities, etc.
  12. Assists families with social service forms/paperwork, such as SSI applications, Medicaid, TEFRA, AR KidsFirst, PASSEs, etc.
  13. Participates in multidisciplinary staffings to keep abreast of therapy goals and progress.
  14. Reports on family dynamics and changing situations in home environment in staffings.
  15. Makes home visits as needed for various problems such as patient absences, assessment of environmental risk, death in family, etc.
  16. For every service billed, the Outreach Specialist will provide progress notes in the
    appropriate format which contain all information as required by company policy, EIDT and/or other applicable regulations. The Outreach Specialist will
    keep detailed records of all work with all patients and families he/she serves.
  17. Responds to Classroom ECDS/ECDT/Technician when patient identified at-risk (at risk: hygiene, excessive absences, proper dress attire seasonally, physical marks on child, head lice, etc.) and makes efforts to correct or manage the identified problem.
  18. Manages referral process for potential patients.
  19. Schedules evaluations for potential patients and completes intake process, if indicated.
  20. May be asked to completes 180-day follow up with discharged patients.
  21. Completes 15 hours of relevant and approved in-service training per fiscal year.
  22. Is familiar with the company’s policies and procedures and guidelines, as well as those requirements set forth by regulatory agencies, including EIDT, AR Child Care Licensing, DPSQA, and the AR Health Department.
  23. Reports for work dressed appropriately and complies with established company policies regarding dress code.
  24. Ensures confidentiality of patient and employee information and responds to internal and external information according to clinic policy.
  25. May perform other related and non-related duties, as assigned and agreed upon by both
  26. Regular and punctual attendance is required.
  27. Has the ability to work required overtime.

QUALIFICATION:

  1. Minimum of high school education or GED. Bachelors-degree is preferred.
  2. Must be able to work with children birth to age 18 and families who are at risk.
  3. Must be able to work well with different types of people. Must relate and communicate easily and effectively with children, parents, and health care professionals.
  4. Must be able to work with culturally diverse populations and be sensitive to the needs of each population.

ENVIORNMENTAL CONDITIONS:

  1. Must be able to lift up to 50 pounds.
  2. Must be physically able to walk, stand, and stoop for several hours each day.
  3. Must be willing and able to sit on the floor and get up without assistance.

SUPERVISORY RELATIONSHIPS: None

SUPERVISOR: Clinic Director

JOB STATUS: This position is a full-time, hourly position. This is a safety sensitive position.